Cloud VPDC Services Agreement
Use of Cloud VPDC Services from Us (the "Services") constitutes agreement to these terms (the "Agreement") and to the Terms of Service published by Us from time to time, which together constitute the entire and only agreement between Us and You with respect to the Services and supersede all other communications and agreements with regard to the subject matter hereof.
1. 99.999% Service Level Agreement "SLA"
Colosseum Online Inc. offers its Clients a 99.999% cloud infrastructure and network uptime guarantee for Customer satisfaction purposes and also to ensure that Your business is running problem-free. Colosseum Online Inc. will try to maintain maximum uptime. Colosseum Online Inc. is not responsible for any downtime caused by the Client.
2. SLA Remedy
For each cumulative hour of downtime or fraction thereof in any monthly service period, at Client's request Client's account shall be credited for the pro-rated charges for one day of the Colosseum Online Inc. monthly Fee for the service with respect to which the 99.999% network uptime guarantee has not been met, to a maximum of one month credit during any monthly service period.
3. Limitations
This SLA does not cover (without limitation): (a) network performance to Client's physical location or Internet access point (such as a local DSL/cable modem); or (b) failures due to denial of service attacks.
UPDATED: October, 2011
